Get in Touch With Us
Got a question about a specific casino, a bonus that doesn't add up, or something on the site that needs a closer look? This page explains how to reach us and what kind of messages we're best placed to help with.
How to Reach Us
Email is the quickest way to get a proper answer. Send your message to [email protected] and a real person will read it — we don't rely on templated replies. Include a short summary of what your enquiry is about so we can route it to the right person straight away.
We aim to reply within two working days. During busier periods it can take a little longer, but every message gets a response.
What We Can Help With
This site covers casinos not on Gamstop, sites not on Gamstop, and the offers, games and payment methods you'll find at them. Some of the enquiries we hear most often:
- Questions about a listed brand — if you want more detail on how a site like Betmica, Kikibet or Betninja compares before you sign up, we can point you to the relevant section of our guide to trusted non Gamstop casinos in 2026.
- Corrections — bonus terms, offer values and rankings can change quickly at operators outside GAMSTOP's remit. If something looks out of date, tell us and we'll check it.
- How we rate and rank — if you're curious about our method, or think we've missed something relevant, we're happy to explain the reasoning behind a particular score.
- Feedback on content — suggestions for topics we haven't covered, whether that's a payment method, a licensing question, or a type of game, are always welcome.
- Partnership or editorial enquiries — if you represent an operator or affiliate network and want to discuss coverage, introduce yourself and outline what you're proposing.
Before You Write In
A few things are worth checking first, since they cover most of the questions we get:
- Our comparison and ranking approach — including how commercial relationships never decide position — is explained on our non Gamstop casinos comparison page.
- Bonus terms, wagering requirements and deposit limits sit next to each offer we list, since these vary by operator and can change.
- We don't hold customer accounts, process payments or handle withdrawals ourselves — for anything account-specific, the casino's own support team is best placed to help.
A Note on Responsible Gambling
If your message relates to your own play, or that of someone you know, feel free to mention it — we won't judge the reason you're getting in touch. We're not a support service ourselves, but we can point you towards independent organisations that specialise in this area, and we take a factual, non-judgemental approach to any question about self-exclusion, deposit limits or account controls.
What Happens Next
Every email is read and answered by someone on our editorial team. We use reader feedback to keep listings current, fix anything that's slipped out of date, and shape what we cover next. If you've spotted an error, disagreed with a ranking, or just want to ask something not covered elsewhere on the site, we'd rather hear it than not.
This service is intended for adults aged 18 and over.